faq

Yes they are! I use a plant-based wax (rapeseed-coconut blend) and the scents I use are vegan too! I also make sure to check for a 'cruelty free' label when I buy my materials. Sustainability and animal rights are important to me, so only vegan products at Lua!

I use a 100% plant-based rapeseed wax for all candles. Using a sustainable, natural and non-toxic wax is very important for me and one of the key factors of my business!

Most candles in stores are made with paraffin. It is not commonly known, but paraffin is a toxic material, to you and to the environment. Paraffin is a petroleum waste product which releases toxic chemicals when burned, that's not healthy for you ofcourse. Paraffin is often transported by boat, when these boats are cleaned the toxic materials end up in the ocean and harm sealife too. All Lua candles are made with a plant-based rapeseed wax. It is manufactured in Europe, which makes it even more sustainable than soy wax which is often produced in the United States.

At this moment I'm using both synthetic perfumes. I'm looking to make a switch to essential oils in the future, but that's not very easy and needs a lot of testing. So this is a future plan :)

Yes it is! I ban plastic from my packaging by packing everything in paper. I also use biodegradable squishies to keep your goods safe during the trip. They will dissolve when you put them in water! I also encourage you to re-use the packaging as much as possible :)

Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!

The rose petals and herbs are covered in wax, so they normally do not burn. However, it is important to never leave a candle alone. Also always keep your candles away from children and pets. I also made a few candles with lots of pretty flowers on top, those I do not recommand burning. It is clearly noted at the product which ones are only for decoration.

Yes, all candles are handmade by me. It's a one woman-business! This means that every candle is unique and made with lots of love and patience.

Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!

It is best to take the crystals out shortly after you have blown out your candle, never take them out while your candle is burning!! You can use metal tweezers or a fork to take the crystals out of the wax. But be careful the wax might be still hot. The crystals can easily be cleaned in hot water, the wax will just rinse off. Dry them and enjoy your new gem! Note: You can leave the tumbled crystals in the candle as long as you wish, but I do advice to take geodes and clusters out when the top layer is melting. They might be hard to clean when totally covered in wax.

Currently only shipping to Belgium and The Netherlands. PACKAGES Belgium Bpost 1-2 working days €5.5 ​ The Netherlands Postnl 1-3 working days €8,5 ​ ​ ENVELOPE POST Belgium 2-9 working days €3

Please note that this is a one-woman business run by me while I work a fulltime job, so it might take a little longer to prepare a package sometimes. I try to ship all packages within 3 days, I hope you have a bit of patience with me!

Returns are possible within 30 days after the purchase. Please make sure the product is in its original condition and returned within 7 days after notifying Simply Lua about the return. Shipping costs are the buyers responsibility. The product value will be refunded within 14 days if the product arrives intact without damage. Contact me through the contact form or via social media for returns.

You can pay with Bancontact, iDeal or credit card when checking out.

Yes I do, but only with candle orders! My regular packaging is already gift worthy :) It's only with the candles that I can make the package even prettier. Please leave a note on this in the comment box when checking out. You can also add the name of the person who will receive the gift so I can write the card to them.

The necklaces are made from stainless steel, the hangers are made with metal wire and the crystals are 100% real.

It is best to take of your jewelry when showering or sleeping, this will make it last longer. Also do not spray perfume on your jewelry, this may cause damage.

Yes, I'd love to! It depends a bit on the size of the crystal, but I'll always try to make it work. You can send me your crystal by post and I'll send it back to you in a jewelry piece. Contact me via social media or the contact form below for inquiries.

Yes they are! I use a plant-based wax (rapeseed-coconut blend) and the scents I use are vegan too! I also make sure to check for a 'cruelty free' label when I buy my materials. Sustainability and animal rights are important to me, so only vegan products at Lua!

I use a 100% plant-based rapeseed wax for all candles. Using a sustainable, natural and non-toxic wax is very important for me and one of the key factors of my business!

Most candles in stores are made with paraffin. It is not commonly known, but paraffin is a toxic material, to you and to the environment. Paraffin is a petroleum waste product which releases toxic chemicals when burned, that's not healthy for you ofcourse. Paraffin is often transported by boat, when these boats are cleaned the toxic materials end up in the ocean and harm sealife too. All Lua candles are made with a plant-based rapeseed wax. It is manufactured in Europe, which makes it even more sustainable than soy wax which is often produced in the United States.

At this moment I'm using both synthetic perfumes. I'm looking to make a switch to essential oils in the future, but that's not very easy and needs a lot of testing. So this is a future plan :)

It is best to take the crystals out shortly after you have blown out your candle, never take them out while your candle is burning!! You can use metal tweezers or a fork to take the crystals out of the wax. But be careful the wax might be still hot. The crystals can easily be cleaned in hot water, the wax will just rinse off. Dry them and enjoy your new gem! Note: You can leave the tumbled crystals in the candle as long as you wish, but I do advice to take geodes and clusters out when the top layer is melting. They might be hard to clean when totally covered in wax.

Crystals are tough, they can easily handle the heat without getting damaged. The crystals also do no harm to the candle, all good!

Yes! Tip1: Candles have a memory. Let the wax melt until the meltpool reaches the edges of your candle with the first burn, this will prevent tunneling and make your candle last longer. Tip 2: Cut the wick before every burn (to about 0,5 cm) for a cleaner burn. Tip 3: Do not let your candles burn longer than 4 hours at a time. Be safe!! Never leave a candle unattended and always keep it away from children and pets.

The rose petals and herbs are covered in wax, so they normally do not burn. However, it is important to never leave a candle alone. Also always keep your candles away from children and pets. I also made a few candles with lots of pretty flowers on top, those I do not recommand burning. It is clearly noted at the product which ones are only for decoration.

Not at this point in time, but I'd love to offer this in the future! I'm trying to work this option out.

Not at this point in time, but I hope to work this idea out in the future.

Yes, all candles are handmade by me. It's a one woman-business! This means that every candle is unique and made with lots of love and patience.